TERMS AND CONDITIONS

ILAVO GROUP a. s.

BY ACCESSING, BROWSING, OR REGISTERING TO USE OUR WEBSITES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS THE WEBSITES OR USE THE RELATED SERVICES.

These terms and conditions, along with any additional terms expressly incorporated herein (collectively referred to as the "Terms"), apply to any access to or use of services provided by ILAVO GROUP a. s., with its registered office at Pražákova 1024/66a, Štýřice, 639 00 Brno, Company ID: 22377301, registered at the Regional Court in Brno under file number B 90242 (hereinafter referred to as "we" or "ILAVO"), through the websites https://kvapay.com/ and https://kvakomat.com (collectively referred to as the "Websites"). For the purposes of these Terms, the term “Websites” also includes the information system of the Kvakomat device – a Bitcoin ATM (hereinafter referred to as the “Kvakomat”). These Terms constitute a legally binding agreement between you and ILAVO. You can contact us via the Contact form.

The "AML Act" refers to Act No. 253/2008 Coll., on Certain Measures Against Money Laundering and Terrorist Financing, as amended.

"Cryptocurrency" refers to digital currency, in particular Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), and others (hereinafter referred to as "cryptocurrency"), which can be bought or sold through the web portal Crypto Payment Solution | KvaPay and via the Kvakomat. Cryptocurrencies are not legal currencies in the Czech Republic. With the enactment of Act No. 31/2025 Coll., on the Implementation of European Union Regulations in the Financial Market Sector (hereinafter referred to as the “Financial Market Digitization Act”), we are currently authorized to provide services related to crypto-assets based on a trade license within the so-called grandfathering period until July 1, 2026.

A "Cryptocurrency Address" is a digital wallet in the form of a QR code or a multi-character code used for receiving or sending cryptocurrencies. A cryptocurrency address can be generated directly on bidirectional cryptocurrency machines.

A "Client" or "Customer" is a natural or legal person who, in accordance with these Terms, uses the services provided by ILAVO through the Website or the Kvakomat.

1. Eligibility

Our services are intended exclusively for users older than 18 years. If you are under 18, we will require you to close your account and will not allow you to continue using our services. By using ILAVO’s services, you agree that you are over 18 years old and legally competent to enter into binding agreements. If you do not wish to be bound by these Terms, do not proceed further.

You must not use the services if you are located in any state, country, territory, or other jurisdiction where your use of the services would be unlawful or otherwise violate applicable laws, or if you are a citizen or resident of such jurisdiction. You represent and warrant that you are not a citizen or resident of any such jurisdiction and that you will not use any services while located in such jurisdiction. You also must not use the services if you are in any other country where we have decided that the use of services is prohibited, or if you are a citizen or resident of such country. By accepting these Terms, you confirm that you are not located in any country where transactions with digital assets are expressly prohibited, nor are you a citizen or resident of such a country, and that you are not a citizen or resident of the United States of America (including all U.S. territories such as Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the U.S. Virgin Islands).

If you open an account on behalf of a company, you represent and warrant that you are an authorized representative of that entity with the appropriate authority and that you agree to these Terms on behalf of the company. By accessing the websites, opening an account on the websites, or checking the appropriate box, you agree to these Terms and confirm that you have read, understood, and accepted all provisions of these Terms, as well as the provisions of our Privacy Policy or any other legally binding document publicly available on the websites. These Terms constitute a legally binding agreement between you and ILAVO.

2. Service Description

ILAVO enables you to

1. receive digital assets (digital assets are considered to be cryptocurrencies) available on the websites as payment for goods and services, and
2. send, receive/request payments, convert (to digital assets and fiat currencies), pay with, and securely store digital assets through an online wallet, as well as provide services for buying and selling digital assets and payments in digital assets (the "Services"). By using the Services, you authorize us to act as your agent to receive, hold, and disburse funds on your behalf and to take any actions we consider necessary to provide the Services and comply with applicable laws.

For the purposes of these Terms, the Services also include the provision of services through machines (Bitcoin ATMs), through which some Services can be provided in fiat currency cash, under the special conditions of the Kvakomat Services as set forth in these Terms.

The company offers only Services related to digital assets supported by the websites. Please regularly check the websites to know which digital assets are supported. You should not attempt to use your account to store digital assets that are not supported by the websites.

By providing the Service of wallet, ILAVO offers you a digitally secured wallet for digital assets, intended for exchanging, storing, and withdrawing digital assets, as well as securely storing your private keys for these purposes.

Payments made by customers to ILAVO are considered equivalent to payments made directly to you, and to the extent of such payment, the customer's outstanding obligation is extinguished. ILAVO and you are independent contractors, and no provision of these Terms makes us joint entrepreneurs, partners, employees, agents, or other representatives of the other party. All information provided through the websites and our services is offered on an "as is" and "as available" basis.

3. Description of Risks

We warn you of the risks associated with digital asset operations. By using ILAVO’s services, you acknowledge and accept all risks related to transactions, agree to be bound by the Terms, and acknowledge and accept the following and all other risks.

Exchange rates exhibit high volatility and can experience extreme price fluctuations at any time, which may lead to a potential loss of purchasing power. Trading digital assets may not be suitable for all investors. If you have any concerns, seek advice from a qualified financial advisor. When using our services, you should be aware of the risks associated with investing in digital assets and only use funds you can afford to lose when purchasing digital assets. You agree that you understand these risks before using ILAVO’s services. If you are unsure about the risks associated with investing in digital assets, you should not proceed further.

You agree that you understand these risks before using ILAVO’s services. If you are unsure about the risks associated with investing in digital assets, you should not proceed further.

All data, prices, news, opinions, research, analyses, and/or any other information contained on these websites are provided as general market commentary and do not constitute investment advice. We accept no responsibility for any losses or damages, including lost profits, that may directly or indirectly result from the use of or reliance on this information.

The content of the websites may change at any time without prior notice and is provided solely to assist with independent decision-making. We do not guarantee the accuracy or timeliness of the information on the websites and accept no responsibility for any losses or damages that may directly or indirectly arise from the content or your inability to access the websites, nor for any delays or failures in the transmission or receipt of any instructions or notifications sent through the websites.

We inform you that past performance does not guarantee future success, and therefore, it is necessary to consider various factors when creating a strong investment strategy. Before using our services, please consider your financial situation. Be rational and do not invest money you cannot afford to lose. You should be aware that refunds or reimbursements are not possible, and no private or public insurance will cover your losses.

Transactions with digital assets are irreversible; if you send a digital asset to a third party, you cannot return it or stop the payment. When you send a digital asset to a blockchain address, you confirm ownership of that address and release us from any claims and lawsuits. Please note that only possession of the private key can prove your ownership of a Bitcoin address, but you must not reveal your private key, as anyone with access to it can spend your funds.

Please be cautious of any:

1. technical support scams or impersonation attempts (for example, never disclose your 2FA, never grant remote access to your devices to support staff or anyone else),
2. gift scams (all gifts we offer will direct you to our official websites),
3. investment scams (only send digital assets to trusted third parties and be skeptical of websites or services promising unrealistic investment opportunities),
4. extortion scams,
5. social media scams, and
6. phishing scams (always ensure that the domain name of our official websites is spelled correctly). Please report any such fraudulent activities by submitting a support ticket or contacting local law enforcement authorities.

Due to the increased occurrence of fraudulent activities online, we reserve the right to take preventive measures when there is reasonable suspicion that a customer has become or may become a victim of fraud. For this reason, ILAVO reserves the right to delay the processing of any transaction for up to 7 calendar days. During the delay period, ILAVO is entitled to request additional data, information, or documents from the customer in order to properly verify the purpose of the transaction and the origin of the funds.

4. Limited Use of Services

We reserve the right to limit or terminate the provision of services at any time without prior notice or to impose special conditions for the use of services if you engage in prohibited activities listed in Appendix 1 ("Prohibited Activities"). The specific types of prohibited activities listed in Appendix 1 are illustrative but not exhaustive. We reserve the right to monitor, inspect, store, and/or disclose any information as necessary to comply with applicable laws, regulations, sanction programs, legal proceedings, or government requirements.

We also reserve the right to immediately and without prior notice cancel and/or suspend your account or your access rights to our Services. Upon cancellation or suspension of your account for any reason, we may require you to return any digital assets or other funds or valuables held in your account. We may also continue to use your account or any digital assets, funds, or valuables therein for your benefit, as well as decide to halt any transactions or operations carried out through your account.

Unless prohibited by law or governmental authority, we will inform you about our actions and/or provide you with the opportunity to submit evidence or explanations related to such actions. Any information we require from you to carry out the measures described in this section may, at our discretion, be obtained directly from our records, our websites, or other sources, such as network analysis conducted using blockchain technology.

It is prohibited to perform any subsequent transfers of funds or digital assets on the website that are reserved for payment purposes to other parties, and if you make such transfers, your funds or digital assets will be restored to your account.

If you are not responsible for managing a third party’s account or services, you may not use our Services.

5. Fees

Fees for using the Services are charged for each transaction. You may either include them in the price of goods (services) or charge the client a commission in addition to the price of goods (services). Our current fees are available at https://kvapay.com/fees (in the case of using the Kvakomat Service, our current fees for using the Kvakomat services are displayed on the Kvakomat screen through which you perform the Service – see the Kvakomat section for more).

We may change the fee structure at any time (including adding new fees for new Services) and reserve the right to do so at our sole discretion. ILAVO will inform you of any changes to the fee structure. These Service fees will be deducted from the balance available for withdrawal in your account. If you issue full or partial refunds to your customers, these amounts will be deducted from your account balance.

6. Taxation

It is your responsibility to determine which taxes apply to the transactions and accounts you use within the Services, and to collect, report, and pay the correct taxes to the appropriate tax authorities. ILAVO is not responsible for determining whether any taxes apply to your transactions, nor for the collection, reporting, or payment of taxes arising from any transaction. ILAVO encourages you to regularly review guidance issued by relevant authorities for taxpayers conducting transactions involving virtual currency and to rely on such guidance. For tax purposes, the exchange of a digital asset may be considered a provision of a service, a sale of property, or a foreign currency exchange. General tax principles applicable to such operations may apply to transactions involving digital assets. By enabling you to use our Services, ILAVO does not provide tax advice. You warrant that you are acting legally in compliance with applicable international, European, national, or local tax laws or regulations.

7. Account Use

On our website, you are required to create an account. The information you provide when opening the account must be accurate, truthful, valid, and complete, and you must inform us of any changes to this information.

In order to comply with obligations arising from the AML Act, we may request additional information from you to verify your identity.

• For legal entities, this may include personal data of statutory representatives, ultimate beneficial owners, copies of identity documents of members of the statutory body and ultimate beneficial owners, copies of the certificate of incorporation, articles of association, business licenses, or other relevant documents.
• For natural persons, this may include your first name, last name, date of birth, personal identification number, passport number, ID card number, and other information as deemed necessary and appropriate by our company.

When you create an account on one of our websites, you can automatically use your account across all our websites without the need for additional registration. You can log in to all our websites with a single account in our company. You are allowed to have only one account on our websites.

You declare and warrant that all information you provide to us under these Terms is true, accurate, and not misleading in any way. If any such information changes, it is your responsibility to update it as soon as possible.

You acknowledge that for the purpose of the above identification and verification procedures, we may conduct inquiries directly or indirectly through third-party service providers to prevent misidentification, fraud, suspicious activities, money laundering, or other prohibited activities. By this, you authorize us or the third-party service providers to take any measures we consider necessary to verify your identity, confirm the information you provided about your bank account (or account with another financial institution), and to take any actions deemed necessary based on the results.

By using our services, you agree and acknowledge that all actions (transactions) carried out through your account are valid and have the same legal effect as actions (transactions) formalized in a written document signed by you. This applies equally if you are acting on behalf of a legal entity. You acknowledge that you are solely responsible for securing your account. Do not share your username, password, or any other access credentials with others. As soon as you become aware of any security breach or unauthorized use of your account, you must immediately notify ILAVO.

ILAVO reserves the right to refuse to establish a business relationship with any current or potential trader at its sole discretion at any time. We also reserve the right to limit or terminate the provision of services without prior notice or to impose special conditions for the use of services if you engage in activities that we reasonably consider to be illegal or fraudulent. If the limitation or termination of services occurs due to our suspicion that you are involved in illegal, fraudulent, and/or unfair activities, it is your responsibility to prove to us that such circumstances do not exist.

ILAVO reserves the right to set limits on transaction processing on your account, which you must comply with. These limits may take the form of a total transaction value over a certain period or a maximum limit for an individual transaction. We may impose any conditions necessary to establish these transaction processing limits. In the event of exceeding the transaction limits, ILAVO reserves the right to delay the client’s instruction and request additional information related to the use of our services to ensure compliance with all anti-money laundering requirements. Once the requested information is provided, the client’s instruction will be executed. If you do not access your account for a period of 2 (two) years and we are unable to contact you at your authorized contact address that we have on record, your account may be terminated at our discretion. As of the account termination date, your digital assets will be subject to applicable laws concerning so-called "lonely property.

8. Anti-Money Laundering Requirements

ILAVO takes all appropriate measures and applies the highest standards to comply with all applicable laws and regulations related to anti-money laundering and counter-terrorism financing ("AML"). We will make reasonable efforts to identify individuals involved in any criminal activity in any jurisdiction and prevent them from using our services.

Furthermore, we are required to collect, record, and retain information and documentation that help verify your identity or provide additional details regarding your use of the Services. If we are unable to verify this information, we may request additional documents to confirm your identity. We may request this information at any time before, during, or after your use of the Services.

ILAVO may request from you, at any time, additional documents and information and/or updated versions of previously submitted documents and information, and reserves the right to do so at its sole discretion. Failure to comply with these requests may result in the temporary or permanent suspension of Services and/or the suspension of your Account.

We may also request from you information resulting from our name verification processes for the purpose of investigating matters related to you or another user, or as a randomly selected test to verify the accuracy of our processes. In the latter case, we may require documentation from you without any fault on your part and request that you provide it with or without stating the reason.

Although ILAVO may delegate day-to-day operational responsibilities to third-party service providers (i.e., for effective risk management in selected jurisdictions), ILAVO and its senior management remain responsible for maintaining effective oversight and management of outsourcing agreements, managing outsourcing risks, and implementing an appropriate outsourcing risk management framework.

More detailed information regarding AML restrictions and rules can be found in the Kvakomat section of these terms, which sets out specific AML procedures for the use of Kvakomat services, https://kvakomat.com.

9. Refunds

To be eligible for any refunds related to payment processing through the KvaPay payment gateway, you must meet the following requirements. You must adhere to a clear refund policy and inform your customers about it, ensuring that your policies and procedures comply with all applicable laws, regulations, and the provisions of these terms. You may set your own refund policies and procedures provided they comply with all applicable laws, regulations, and our refund policy provisions. This section applies only to the KvaPay Service.

For any refunds that are not the result of an error on our part, we may charge additional fees. ILAVO may waive these fees at its discretion. You may pass these fees on to the customer based on your own refund policies. All required conversions during the refund process will be calculated according to the exchange rate set by ILAVO.

10. Security

We believe that our goal is to ensure the security of information related to your use of our websites and account. Accordingly, we make reasonable efforts to maintain an information security management system; to safeguard your information through strong control mechanisms; to continuously provide training to our employees on information security; to prevent unauthorized access, disclosure, alteration, theft/loss, denial-of-service attacks, or other security threats; to identify and mitigate occurrences of information security breaches; and to actively comply with laws and regulations in each jurisdiction in which we operate concerning information security standards and requirements.

11. Liability

ILAVO reserves the right to close your account, website access, or access to the Services at any time and for any reason, and to return to you any funds that clearly and unambiguously belong to you to the last contact details you provided. You agree to indemnify us for any losses incurred as a result of such closure or return.

To the extent permitted by applicable law, you agree to defend, indemnify, and hold the company harmless from and against all claims, damages, liabilities, losses, obligations, costs, debts, and expenses arising out of:

1. your use of the website and Services and access thereto;
2. your breach of any term of these conditions; or
3. your violation of applicable laws, including any statute, rule, regulation, or the rights of any third party.

To the maximum extent permitted by applicable law, ILAVO shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of business revenue, lost profits, loss of reputation, use, data, or other intangible losses arising out of or in connection with:

1. the use or inability to use the Website or our Services;
2. any information provided by us or available on the Website;
3. any behavior or content of any other user of our Services or a third party; or
4. failure to receive any transmission of any data, content, or digital assets from you.

Furthermore, to limit the generality of the foregoing, ILAVO shall under no circumstances be liable for any liabilities, claims, actions, damages, losses, expenses, or injuries arising from hacking attacks, unauthorized interference, or any other unauthorized access to or use of our Services, your Account, or the information and digital assets contained therein. The Website may contain links to third-party websites or services that are not owned or controlled by ILAVO.

We have no control over the content, privacy policies, or practices of any third-party websites or services and accept no responsibility for them. ILAVO shall not be liable, whether directly or indirectly, for any damages or losses caused or alleged to be caused by the use of or reliance on any content, goods, or services available on or through such third-party websites or services.

If a customer makes a transaction incorrectly, especially if: they enter an incorrect blockchain address when sending digital assets on the blockchain (e.g., sending BTC to an Ethereum network address or another incompatible chain),

they send the wrong token or use an incorrect symbol, or

the transaction otherwise does not meet the acceptance conditions specified when making the payment,

the customer changes their original instruction after submitting it or explicitly requests a refund,

a special handling fee will be charged for the successful attempt to recover, identify, and process such an incorrect transaction. The fee amount is 10% of the refunded transaction, but no less than 20 EUR. In some cases, recovery or refund of funds sent in this manner may not be technically possible, and the customer acknowledges that such errors may result in permanent loss of funds without any entitlement to compensation. The customer is responsible for the accuracy of all data entered when making the transaction and must verify the compatibility of the network and token before submitting it.

12. Personal Data

Information on how we collect, use, and share your personal data can be found in our Privacy Policies.

13. Intellectual Property

You are granted a limited, non-exclusive, and non-transferable license, subject to these Terms, to access and use the Websites and Services solely for the approved purposes permitted by ILAVO. You agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, participate in the transfer or sale, create derivative works from, or otherwise exploit ILAVO’s materials in any way.

14. Governing Law and Dispute Resolution

You agree that these Terms and all matters arising out of or relating to this document shall be governed by the laws of the Czech Republic, excluding its conflict of law provisions. The parties expressly agree to the jurisdiction of the courts located in the Czech Republic.

15. Sanctions

You represent and warrant that you are not subject to any sanctions imposed by the United States, the European Union, or the Czech Republic administered by the relevant authorities, and that you are not the subject of any lawsuit, proceeding, or investigation before any court, governmental agency, authority, or arbitrator concerning the United States, the European Union, or the Czech Republic.

16. Prohibited Jurisdictions

You confirm that you are not a citizen or resident of any prohibited jurisdictions listed on the website. ILAVO reserves the right to restrict or refuse its Services in these jurisdictions.

17. Changes to Terms

ILAVO hereby reserves the right to modify these Terms at any time at its sole discretion by posting an updated version on the Website. If you continue to use our Services after the updated Terms have been published on the Website, you are deemed to have accepted and agreed to be bound by the revised Terms.

18. Final Provisions

The invalidity or unenforceability of any provision of the Terms shall not affect the validity or enforceability of any other provision, which shall remain in full force and effect.

Our failure to enforce any right arising from your breach of the Terms shall not be deemed a waiver of such right. We reserve the right to enforce any remedy at any time to protect our interests and intellectual property rights in the protected elements of the Website.

Consumer Information The supervisory authority is the Czech Trade Inspection Authority.

Consumer complaints are handled by ILAVO via the email address support@kvapay.com. Information regarding the resolution of the Client's complaint will be sent by ILAVO to the Client's email address. The time limit for resolving a complaint is 30 calendar days from the date of its receipt.

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, is the competent authority for out-of-court settlement of consumer disputes arising from these Terms and Conditions. Website: https://adr.coi.cz/cs

The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Online Dispute Resolution for Consumer Disputes).

In cases where applicable laws provide more favorable conditions for consumers or impose obligations on ILAVO, such laws shall take precedence over these terms and conditions.

Special Terms of Use for Kvakomat Services (kvakomat.com)

The condition for using the services through the kvakomat.com portal and Kvakomats is understanding the mechanism of buying and selling and the principle of how cryptocurrencies operate. Cryptocurrencies are highly volatile, and therefore transactions with them involve a high level of risk. Cryptocurrency exchange rates against fiat currencies can fluctuate sharply even within a single day. As a result of these fluctuations, the client may experience a sudden gain or loss in their cryptocurrency portfolio at any time due to the purchase or sale of cryptocurrency.

If the client is uncertain about their knowledge in the field of cryptocurrency investing, it is recommended to consult a financial advisor or a licensed lawyer. The condition for buying and selling cryptocurrencies through the kvakomat.com portal and Kvakomats is reaching the age of 18 years.

In accordance with the AML Act, ILAVO allows transactions without identity verification up to a maximum amount of EUR 1,000. If the client makes a transaction of EUR 1,000 or more, including multiple transactions under EUR 1,000 performed in quick succession, the client is required to undergo identification. The anonymous transaction limit of EUR 1,000 is assessed individually per person regardless of whether the person performed anonymous transactions under EUR 1,000 on multiple different crypto wallets.

Until the client’s identification is completed, we reserve the right to delay the client’s instruction and not send cryptocurrency to the requested crypto wallets. The cryptocurrency will be sent to the requested wallets only after the client has been properly identified.

By making a transaction through www.kvapay.com and/or Kvakomat, the client agrees to these terms and conditions.

If the client does not agree with any part of these terms, they must not order the Services.

ILAVO reserves the right to update and change these terms in connection with changes in legislation regulating cryptocurrency trading, changes in market and economic conditions in cryptocurrency trading, or for the proper functioning of ILAVO’s website and any additional services provided by ILAVO. Changes to the terms will be announced by posting on the relevant Service website and will take effect upon publication.

Purchasing cryptocurrencies is carried out as follows:

1. Completion and submission of the order form by the client.
2. Identification of the client if the transaction does not exceed the amount of EUR 1,000 (CZK 24,000); if the client has made multiple sub-limit transactions that together exceed EUR 1,000, the client must undergo identification.
3. Sending payment instructions to pay the purchase price.
4. Depositing the corresponding amount in EUR to ILAVO’s bank account depending on the type of transaction.
5. The exchange rate is fixed for 30 minutes until the funds are received. If ILAVO does not receive the funds or confirmation of successful payment from intermediary services within this period, the crediting will be done using the exchange rate at the moment the funds are received.
6. Details about the exchange rates are available on the receipt issued to the client.
7. The cryptocurrency is sent immediately after the funds are credited to the account.
8. The transaction is considered completed after the agreed amount of cryptocurrency is transferred to the client’s cryptocurrency address provided in the order form.

Selling cryptocurrency is completed as follows:

1. Completion and submission of the order form by the client.
2. Client provides their identification.
3. Sending payment instructions for the deposit of cryptocurrency.
4. Depositing cryptocurrency to ILAVO’s account using the specified cryptocurrency address.
5. The exchange rate is fixed for 30 minutes until the cryptocurrency is received. If ILAVO does not receive the cryptocurrency within this period, the credit will be processed using the exchange rate at the moment the funds are received.
6. Exchange rate details are available in the receipt issued to the client.
7. The funds will be sent to the client after a certain number of confirmations from the blockchain network. The number of confirmations required varies by network and is listed on the kvakomat.com website.
8. The financial funds will be transferred to the client’s bank account within the next 72 hours during regular banking hours.
9. The transaction is considered complete once the corresponding amount in EUR is transferred to the client’s bank account specified in the order form.

Description of the Provided Service – Buying and Selling Cryptocurrencies through Kvakomat

Purchasing cryptocurrencies is carried out by:

1. Selecting the appropriate button on the cryptocurrency vending machine.
2. Reading and pressing the "I Agree" button for the Privacy Policy.
3. Reading and confirming the Terms and Conditions.
4. If the transaction does not exceed 1,000 EUR (24,000 CZK), no personal identification is required.
5. Entering the amount in EUR/CZK, with the minimum purchase amount specified on the website.
6. Scanning the QR code of the cryptocurrency wallet using the device.
7. Inserting the required amount in EUR/CZK, with a minimum banknote value of 10 EUR / 200 CZK.
8. Pressing the "Done" button

Selling cryptocurrencies is completed by:

1. Selecting the appropriate button on the cryptocurrency vending machine.
2. Reading and pressing the "I Agree to the Privacy Policy" button.
3. Reading and confirming the Terms and Conditions.
4. If the transaction does not exceed 1,000 EUR, no personal identification is required.
5. Entering the amount in EUR/CZK, with a minimum cryptocurrency sale value of 10 EUR / 200 CZK.
6. Printing a ticket with instructions indicating the cryptocurrency address to which the specified amount should be sent.
7. Scanning the QR code on the ticket with a mobile phone and sending the cryptocurrency to the ILAVO address.
8. Receiving a text message/email notification that the transaction has been completed.
9. Selecting the appropriate button on the ATM to withdraw cash.
10. Scanning the QR code on the ticket using the device.
11. Withdrawing cash from the dispenser.

The cryptocurrency buying and selling rates displayed on the homepage of www.kvakomat.com are indicative. The exchange rate is fixed for 30 minutes until the funds are received. The cryptocurrency buying and selling rates shown on the Kvakomats are current and reduced by the applicable fees. The exchange rate changes almost every minute.

Method of payment of the purchase price for transactions through the kvakomat.com portal

The Client agrees to pay the purchase price in accordance with the payment instructions by one of the following methods:

• Bank transfer from a bank account held in the Client’s name in the case of purchasing cryptocurrencies,
• Cash deposit at the bank counter in the case of purchasing cryptocurrencies in their own name,
• Sending the corresponding amount of cryptocurrencies from the Client’s own cryptocurrency address to ILAVO’s cryptocurrency address in the case of selling cryptocurrencies.

Payment of the purchase price by bank transfer from a third party’s bank account or deposit of cryptocurrencies held by a third party and/or from a third party’s electronic wallet is not permitted.

If the purchase price is paid by the Client after the deadline specified in the payment instructions or if the purchase price is not paid in the correct amount, ILAVO will return the paid purchase price to the Client without undue delay, provided that the Client does not insist on completing the transaction. However, the Client must expressly notify ILAVO in writing by sending an email to help@kvapay.com.

ILAVO is entitled to contact the Client to agree on further terms and may deduct costs for sending funds/cryptocurrencies.

Rights, obligations, and liabilities of ILAVO

ILAVO is not responsible for interruptions or other deterioration of services provided through the kvakomat.com portal and/or Kvakomat due to unexpected events that occur, especially wars, strikes, fires, floods, earthquakes, and other natural disasters and acts of God; terrorist attacks; outage of telecommunication traffic, which may affect the functioning of the kavkomat.com portal and Kvakomat machines.

ILAVO is not responsible for the misuse of the password to the cryptocurrency address or the misuse of the client's email address.

ILAVO is not responsible for damages and losses caused as a result of court decisions, police and other state authorities, nor for damages and losses incurred by the customer as a result of changes in legal regulations.

ILAVO is not responsible for risks associated with cryptocurrencies that it cannot influence in any way.

ILAVO undertakes to carry out identification and verification according to due diligence with respect to the Client according to the AML law and reserves the right to request from the Client the information specified in the article "Customer Identification and Data Protection," if the transaction value exceeds the amount of EUR 1,000 (24 000,- CZK).

ILAVO undertakes to process and collect personal data for the purpose specified in accordance with the Regulation of the European Parliament and the Council (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR").

ILAVO does not guarantee the market price of cryptocurrencies in the future, as the price of cryptocurrencies is very volatile.

ILAVO undertakes to send the appropriate amount of cryptocurrency to the cryptocurrency address immediately after receiving the financial amount in the ILAVO bank account and to send the financial amount to the Client's bank account within 72 hours, except in cases where, according to these terms or applicable law, the sending of the amount is authorized or required to be held.

ILAVO is not responsible for lost transactions after they are sent to the client.

Rights, obligation, and liability of the client

• The client is required to carefully consider whether his financial situation and ability to assess risk correspond to the nature of buying or selling cryptocurrency, and to carry out the purchase or sale after this careful consideration.
• The client fully acknowledges the above risks and the fact that ILAVO cannot influence these risks and is not responsible for them.
• The client acknowledges that ILAVO has warned about the danger of fluctuations in cryptocurrency prices.
• The client acknowledges that the current legal regulation of cryptocurrencies and cryptocurrency trading is general and not completely sufficient, and that this situation, as well as the interpretation of the relevant applicable legal norms, may change in the future, and undertakes to fully respect these changes, as well as related changes to these Terms and Conditions.
• The client agrees to the collection, storage, and processing of personal data contained in the ILAVO order form for the purposes of buying and selling cryptocurrencies.
• The client acknowledges that providing personal data is voluntary, however, if it concerns personal data that ILAVO requires for the identification and verification of the Client under these terms, providing them to ILAVO is a condition for carrying out the transaction.
• The client undertakes to provide ILAVO with true information and data in connection with the use of services and the identification of potential customers, and also undertakes not to provide any false or misleading information during the transaction.
• The client undertakes to pay the purchase price in accordance with the received payment instructions, by transfer from a bank account in his name or by direct cash deposit to the ILAVO bank account in the case of purchasing cryptocurrencies through the kvakomat.com portal.
• The client undertakes, in the case of selling cryptocurrencies through the www.kvakomat.com website, to send the appropriate amount of cryptocurrency from the client's cryptocurrency address to the ILAVO cryptocurrency address.
• The client undertakes to use only his own funds or cryptocurrency exclusively owned by him, not by a third party, to carry out the transaction.
• The client acknowledges that payment of the purchase price in accordance with the payment instructions received by transfer from a third-party bank account in the case of purchasing cryptocurrency is not permissible.
• The client acknowledges that depositing cryptocurrency held by a third party and/or from a third-party cryptocurrency address is not permissible in the case of selling cryptocurrency.
• The client undertakes not to use the services provided by ILAVO through the websites or Kvakomat or provided in any other way for the purchase and sale of cryptocurrencies if such purchases or sales were to be made to or from countries that are considered risky or high-risk in terms of the AML law and/or were to be made to or from a person from a risky or high-risk country.

Cancellation of the order and withdrawal from the contract through the www.kvakomat.com website

ILAVO reserves the right to cancel a client's order without giving any reason up until the moment the transaction (purchase or sale of cryptocurrency) is executed. ILAVO will inform the client without undue delay by sending an order cancellation notice to the email address provided by the client in the order. If the purchase price has already been received by ILAVO on its bank account or cryptocurrency address, ILAVO will promptly refund the purchase price reduced by transaction fees to the bank account or cryptocurrency address from which it was sent by the client.

ILAVO reserves the right to cancel a client's order if there is suspicion of a violation of the AML (Anti-Money Laundering) Act.

The client has the right to cancel a confirmed order without giving any reason up until the moment the transaction is executed by sending a cancellation request to the email address: help@kvapay.com. If the purchase price has already been received by ILAVO on its bank account or cryptocurrency address before the client cancels the order, ILAVO will refund the purchase price reduced by transaction fees to the bank account or cryptocurrency address from which it was sent by the client.

The client cannot withdraw from the contract concluded with ILAVO under these terms and conditions or from the completed transaction because the price of the cryptocurrency, which is the subject of their contractual relationship, depends on the fluctuations of the financial market independently of ILAVO’s will.

Identification of customers and data protection

If the client decides to use the services of the internet website www.kvakomat.com or Kvakomat, they are obliged to thoroughly familiarize themselves with the principles of personal data processing and the cookies policies published on the kvakomat.com website as well as on Kvakomat.

If the client decides to use the services of the internet portal kvakomat.com or Kvakomat, they are obliged to thoroughly familiarize themselves with the principles of personal data processing and cookie policies published on the kvakomat.com website as well as on Kvakomat.

The company ILAVO is a obligated entity under the AML Act and reserves the right to identify the client interested in buying or selling cryptocurrencies. For this purpose, ILAVO reserves the right to request the following data primarily from clients (interested in buying or selling cryptocurrencies):

• Full name of the natural person, or business name of the legal entity
• Birth number, date of birth, or identification document number / company registration number of the legal entity
• Permanent residence address or company registered office
• Valid email address
• Bank account in IBAN format
• Cryptocurrency wallet address (the customer’s electronic wallet account)
• Telephone contact
• Identity document, such as an ID card, driver’s license, or passport of the customer
• Photograph and likeness of the client
• Other documents and data that ILAVO considers necessary.

ILAVO further reserves the right to require the client (interested in buying or selling cryptocurrencies) to present an identity document, driver’s license, or passport, a document confirming the existence of a legal entity, a document identifying the person authorized to act on behalf of the legal entity, and other documents required by the AML Act.

The client of ILAVO acknowledges and agrees that when performing any action (e.g., purchase of cryptocurrency, sale of cryptocurrency, account status verification, sending cryptocurrency, conversion to fiat currency, conversion to cryptocurrency, etc.) through the Kvakomat, they will be recorded by a security camera, and their image (facial photograph) will be captured. This image will be used in accordance with these General Terms and Conditions, our Privacy Policy, and for fulfilling legal obligations, especially those under the AML Act.

Client identification is carried out in accordance with the AML Act and ILAVO’s internal AML guidelines, following ILAVO’s instructions, through mutual communication with the client after the order is submitted. Client identification is required if a transaction via the kvakomat.com web portal and/or through the Kvakomat exceeds the amount of 1,000 EUR (24,000 CZK) (chained transactions are assessed collectively).

ILAVO will refuse to execute the transaction with the client if:

• the client refuses to be identified,
• identification is not possible for any other reason,
• ILAVO has doubts about the truthfulness of the information provided by the client,
• ILAVO doubts the authenticity of the documents presented.

Clients commit to using their real names and surnames, or the company name and registered office, when buying and/or selling cryptocurrencies via the kvakomat.com web portal and/or the Kvakomat, and to providing truthful information. In connection with using the services and client identification, clients commit not to provide any false information when conducting transactions.

ANNEX 1 - Prohibited Activities

1. Weapons, ammunition, and defense products, replicas of firearms or cold weapons
2. Drugs, drug-like substances and plants, as well as their components or any substances for their production, including descriptions of methods for producing these substances, including cannabis products
3. Medicines and pharmaceuticals only available by prescription, as well as raw materials or instructions for their production
4. Identification documents and government-issued documents (including forged documents) and everything related to creating or obtaining false identification documents or forged government documents
5. Devices used for hacking and lock manipulation
6. Information containing personal data or data suitable for illegal activities (unreliable emails, etc.)
7. Information containing state, banking, or trade secrets
8. Information that violates the privacy of individuals, harms the honor, dignity, and business reputation of natural and legal persons
9. Information transmitted exclusively virtually and not recorded on any physical medium (thoughts, methods, principles, etc.)
10. Items or services that violate public morality rules (including, but not limited to, child pornography, Nazi memorabilia, escort services, and prostitution)
11. Any equipment used to organize and operate gambling
12. Malicious software
13. Goods or services that directly or indirectly incite illegal behavior (supporting social, racial, religious, or ethnic conflicts; discrimination, violence, hatred, revenge, harassment; content promoting terrorism or physical harm)
14. Perishable goods
15. Counterfeit or imitation goods
16. Items and devices intended for use (including illegal transmission) of goods protected by copyright without the consent of the authors (including components intended to remove copyright protection or regional restrictions or software elements of electronic devices)
17. Dangerous goods (including, but not limited to, goods containing explosive, toxic, poisonous, and/or radioactive materials)
18. Information about the production of explosives, pyrotechnics, incendiary, and similar substances and devices
19. Human organs and human remains
20. Financial or payment instruments whose accounting systems do not ensure proper identification of the owner for the purposes of combating illegal trade, financial fraud, and money laundering of unlawfully obtained proceeds.